Current · 2025
Monogram Health
2024 – 2025
Vis-À-Vis Health
2023 – 2024
LHC Group
2023
Aetna / CVS Health
2022 – 2023
First Choice Services
2020
Amada Senior Care
May 2025 — Present
Market Manager
Monogram Health · WV · VA · TN
Current
Leads multidisciplinary in-home care teams of advanced practice providers, registered nurses, and social workers across a multi-state region. Drives clinical performance metrics including chronic condition management, hospital admission reduction, and staff productivity. Oversees market-level P&L, scheduling, and strategic operations. Manages patient experience, service recovery, and quality of care delivery within a value-based care model.
Value-Based CareClinical LeadershipTeam ManagementP&L OversightPatient OutcomesChronic Care ManagementMulti-State
Apr 2024 — May 2025 · 1 yr 2 mos
Business Development Manager
Vis-À-Vis Health · West Virginia · Hybrid
Led statewide expansion of a medical business portfolio — identifying growth opportunities, cultivating client relationships, and negotiating contracts aligned with organizational objectives. Managed contracts across numerous medical facilities while serving as primary point of contact for all in-state accounts. Utilized data-driven insights to evaluate performance and drive continuous improvement.
Contract NegotiationAccount ManagementStakeholder RelationsData AnalysisPortfolio Growth
Aug 2023 — Feb 2024 · 7 mos
Business Manager
LHC Group · Charleston, WV
Oversaw complete office operations for a home health agency — medical claims, payroll auditing, patient and clinician scheduling, and billing for nursing, physical therapy, and home health services. Managed HR including onboarding, training, and performance feedback. Ensured full HIPAA compliance and Medicare and Medicaid standards adherence across all operations.
Medical BillingMedicare & MedicaidHIPAAHR OperationsHome Health
Jan 2023 — Aug 2023 · 8 mos
Senior Coordinator, Complaints & Appeals
Aetna / CVS Health · Remote
Analyzed CMS Medicare Part D prescription drug complaints, navigating multiple EMR systems to research beneficiary issues and develop resolutions. Tracked and applied constant legislative changes to Medicare benefits in real time. Made outbound calls to members throughout the resolution process.
Medicare Part DCMS ComplianceEMR SystemsResolution Management
May 2022 — Jan 2023 · 9 mos
Tobacco Quitline Coach
First Choice Services · Charleston, WV
Supported West Virginia residents in permanently quitting tobacco through insurance verification, Nicotine Replacement Therapy coordination, and daily follow-up coaching. Partnered with Medicare, Medicaid, and statewide pharmacies to ensure participants had the support needed to reach their goals.
Patient CoachingInsurance VerificationCommunity Health
Mar 2020 — Jul 2020 · 5 mos
Home Care Provider
Amada Senior Care · Charleston, WV
Provided direct care to seniors during the height of the COVID-19 pandemic, supporting a strained healthcare system at a critical moment. The foundation of a career built on genuine patient-centered service.
Direct Patient CareSenior CareCOVID-19 Response